- Do you have any physical store locations in my area?
No. Healthyfeetstore.com is an online store with our warehouse and administrative office based out of Walpole, MA. Please call 1-866-324-3338 or email firstname.lastname@example.org for any questions.
- What size shoes should I order?
We also have a sizing chart on our web site. This sizing chart can be used for European to U.S. sizing conversions and has the approximate inches per size. Keep in mind that most retail shoes are medium width.
The difference between shoe lengths is approximately 1/3 inch and the difference between widths is approximately 1/8 inch.
If your shoes are too small or too big, we offer free exchanges. Please contact us at 1-866-324-3338 so we can assist you with your exchange.
If your shoes are too small or too big, we offer free exchanges. Please contact us at 866.324.3338 so we can assist you with your exchange.
- When will I get my order?
Please read our Total Delivery Time calculation page to help you estimate your package’s time of arrival.
- What is the status of my order?
If your shoes have shipped, you should have received an e-mail with the tracking number. If not, please call us at 1-866-324-3338 with your order number and/or full name.
- How do I know if the shoes I want are in stock?
Once your order is placed, you will be contacted as soon as possible if the order is not in stock. Once your order ships, you will be e-mailed the tracking number to track the package. If you have any questions, you can always call us at 1-866-324-3338 to check availability.
- I need the shoes or foot care product by tomorrow.
We do not ship overnight.
We offer express shipping which is available for most shoes and products. With express shipping, you will receive the shoes, products or slippers in two to three days plus processing time.
- The tracking information for my purchase says that my package has been delivered, but I did not get it.
If the tracking number says the package was delivered but you did not receive it, please check your front, side and back yards. Ask neighbors if they received the package by mistake or if they saw where the UPS or USPS worker put the package. If the package was shipped to an apartment/condo complex or an office building, check with the front desk or management office. If you still do not find the package, call UPS with the tracking information and ask for assistance. Once you have attempted to find the package and it is still missing, call us and we will assist you.
- My bank shows I was charged twice for my order.
What you are seeing is an "authorization" for the charge, not the actual "charge." The authorization is made when you place the order to inform your bank to reserve the funds to complete the purchase. The actual charge replaces the authorization when the order is processed. The actual charge may not exceed the authorization charge.
- I received defective shoes.
We want you to be 100% satisfied with your order. You may return defective shoes within the return period. Please call us at 1-866-324-3338 about your defective shoes and we will set up a free return for you. Normal wear and tear of the shoes is not considered a defect.
- Why does my order say Pending Review?
When an order says it is “Pending Review,” it usually indicates there is something in the billing or shipping information that does not match the (credit) card provided. We will call you if this means that your order will be delayed. If you are concerned about your order, please call customer service and we can look into it for you.
- How do I return shoes?
Please read through our Return Information page.
- How do I exchange shoes?
Please read through our Exchange Information page.
- I did not receive a packing slip in my box and I need to exchange or return my shoes.
Our Exchange & Return Form can be downloaded from the Return Information or Exchange Information pages on our web site. Please print the form and fill it out.
- I have returned my shoes and do not show a credit to my account.
Credits will be issued within 7 business days. We do not refund the shipping costs. We will email you when your return is complete and your account has been credited. Please note: After your credit is processed, it may take an additional week for the funds to show in your account. Most banks take approximately a week to transfer funds on a credit.
- I returned my shoes. Why did you give me a store credit?
If you return shoes after the allowable return period, you may be offered store credit. Please read our Return Policy here.
- I want to send a pair of your shoes to someone as a gift but I do not want them to know how much I spent.
The cost of the products will not be included on the packing slip.
- Can you bill my insurance company or can I use Medicare to buy my shoes?
No, we do not work with insurance companies or Medicare. The codes on some pages are provided as a guideline in selecting products that adhere to the strict guideline established by the U.S. government. The Therapeutic Shoe Bill (which pays for shoes for at risk Diabetics) was designed to ensure that at-risk diabetics were actually fit by a skilled practitioner to check the fit of the shoe on the foot to decrease the odds of amputation.
- I need a shoe with great support and extra depth.
All of our shoes are orthopedic, diabetic or therapeutic.
90 % of our shoes have removable insoles and have added depth. Each shoe will specify under "Special Features" if it has removable insoles and added depth.
- How do I use my orthotics in my new shoes?
Go to here for instructions.
It is suggested that you remove the existing inserts and unlace the shoe completely. Check the length of the new insert against the existing insert, and trim to fit if necessary. Insert the new insert making sure to butt the heel and roll the orthotic into the toe section. Next put the shoes on and stand up, making sure the insert is lying flat. Next, lace the shoes to conform to the unique shape of your foot.
- I am normally a 2E but the shoe I am looking at is not offered in a 2E. What width do I choose?
Each manufacturer gets to establish their own width standards. Some width sizes are in even numbers and some are in odd numbers. A 2E with one manufacturer might be the same as a 3E with another. Again, the difference between each width size is about 1/8th of an inch.
- What is the difference between a 2E and a 5E in a slipper?
A 2E and a 5E are the same width for slippers, but the upper is enhanced by ˝” to allow for the increased width.
- My Doctor says I need a shoe with a good arch support, what would you suggest?
Most of the shoe & slipper brands we carry have shoes with excellent arch support. If you have questions on a specific brand or style, feel free to call our customer service staff at 1-866-324-2228.
In addition, most of our shoes have removable footbeds to accommodate your custom orthotics or over the counter arch support insoles. You can put arch supports insoles into any shoe that has a removable footbed. Shoes with a removable insole or shoes that have extra depth make it easier to put an insole or arch support in them.
- What is the difference between a 3/4 arch support and a full length?
A 3/4 arch support extends from the ball of the foot (right behind the toes) to the heel. A full length insole extends the entire length of the foot. A 3/4 length insole is more appropriate for dress shoes or those with hammertoes, crossed toes or bunions that may need that extra room. The full length insole offers cushioning the entire length of the foot and is trimmable with ordinary household scissors.
- Can I order 2 pair of shoes and send one pair vack it they do not fit
Yes, you will need to pay return postage for returns. See our Return Information page.
- Can I change information about the order I have already placed?
Please call us immediately at 1-866-324-3338 and tell us your order number (after the last dash in the subject line of your e-mail confirmation) and your full name. If your order has not been processed for shipping, we can change information on the order.
- What makes a shoe a diabetic shoe?
There are four main characteristics of a diabetic shoe: