Vionic with Orthaheel Technology - Wave Men's & Women's Sandal

No, we do not. HealthyFeetStore.com is an online store with our warehouse and administrative office based out of Walpole, MA. Please call 866.324.3338 or email cservice@healthyfeetstore.com for any questions.

The most accurate size can be obtained by getting your feet measured at a department store or shoe store. Shoe sizes are not uniform and do vary by shoe manufacturers.

The difference between shoe lengths is approximately 1/3 inch and the difference between widths is approximately 1/8 inch.

We also have a sizing chart on our web site. This sizing chart can be used for European to U.S. sizing conversions and has the approximate inches per size. Keep in mind that most retail shoes are medium width.

If your shoes are too small or too big, we offer free exchanges. Please contact us at 866.324.3338 so we can assist you with your exchange.

Please read our Total Delivery Time calculation page to help you estimate your package’s time of arrival.

If your shoes have shipped, you should have received an e-mail with the tracking number. If not, please call us at 866.324.3338 with your order number and/or full name.

Once your order is placed, you will be contacted as soon as possible if the order is not in stock. Once your order ships, you will be e-mailed the tracking number to track the package. If you have any questions, you can always call us at 1-866-324-3338 to check availability.

Most of our shoes are not available for overnight shipping.

We can ship foot care products and most slippers overnight within the continental United States. The order will be shipped UPS and the cost will be $34.95.

If the order is placed before noon (Pacific Time), your products will ship that day. If the product or slippers are ordered after noon (Pacific Time), they will ship the next day.

We also offer express shipping which is available for most shoes and products (excluding Kumfs, Finn Comfort and some New Balance shoes.) With express shipping, you will receive the shoes, products or slippers in about three to five business days after your order has been processed. That might be a more reasonable option if you need your order quickly.

If the tracking number says the package was delivered but you did not receive it, please check your front, side and back yards. Ask neighbors if they received the package by mistake or if they saw where the UPS or USPS worker put the package. If the package was shipped to an apartment/condo complex or an office building, check with the front desk or management office. If you still do not find the package, call UPS with the tracking information and ask for assistance. Once you have attempted to find the package and it is still missing, call us and we will assist you.

What you are seeing is an "authorization" for the charge, not the actual "charge." The authorization is made when you place the order to inform your bank to reserve the funds to complete the purchase. The actual charge replaces the authorization when the order is processed. The actual charge may not exceed the authorization charge.

When an order says it is “Pending Review,” it usually indicates there is something in the billing or shipping information that does not match the (credit) card provided. We will call you if this means that your order will be delayed. If you are concerned about your order, please call customer service and we can look into it for you.

Please read through our Return Information page.

Please read through our Exchange Information page.

Our Exchange & Return Form can be downloaded on our web site. (It is also found on our home page.) Please print the form and fill it out.

Credits will be issued within 10 business days. We do not refund the shipping costs. We will email you when your return is complete and your account has been credited. Please note: After your credit is processed, it may take an additional week for the funds to show in your account. Most banks take approximately a week to transfer funds on a credit.

If you return shoes 30 days after you received the shoes, we will issue you a store credit. Please read our Return Policy here.

The cost of the products will not be included on the packing slip.

No, we do not work with insurance companies or Medicare. The codes on some pages are provided as a guideline in selecting products that adhere to the strict guideline established by the U.S. government. The Therapeutic Shoe Bill (which pays for shoes for at risk Diabetics) was designed to ensure that at-risk diabetics were actually fit by a skilled practitioner to check the fit of the shoe on the foot to decrease the odds of amputation.

All of our shoes are orthopedic, diabetic or therapeutic.

90 % of our shoes have removable insoles and have added depth. Each shoe will specify under "Special Features" if it has removable insoles and added depth.

Go to here for instructions.

It is suggested that you remove the existing inserts and unlace the shoe completely. Check the length of the new insert against the existing insert, and trim to fit if necessary. Insert the new insert making sure to butt the heel and roll the orthotic into the toe section. Next put the shoes on and stand up, making sure the insert is lying flat. Next, lace the shoes to conform to the unique shape of your foot.

Each manufacturer gets to establish their own width standards. Some width sizes are in even numbers and some are in odd numbers. A 2E with one manufacturer might be the same as a 3E with another. Again, the difference between each width size is about 1/8th of an inch.

A 2E and a 5E are the same width for slippers, but the upper is enhanced by ˝” to allow for the increased width.

Most of the shoe & slipper brands we carry have shoes with excellent arch support. If you have questions on a specific brand or style, feel free to call our customer service staff at 866.324.2228.

In addition, most of our shoes have removable footbeds to accommodate your custom orthotics or over the counter arch support insoles. You can put arch supports insoles into any shoe that has a removable footbed. Shoes with a removable insole or shoes that have extra depth make it easier to put an insole or arch support in them.

A 3/4 arch support extends from the ball of the foot (right behind the toes) to the heel. A full length insole extends the entire length of the foot. A 3/4 length insole is more appropriate for dress shoes or those with hammertoes, crossed toes or bunions that may need that extra room. The full length insole offers cushioning the entire length of the foot and is trimmable with ordinary household scissors.

Please look at our stretchable shoe and extra-extra depth shoe sections.

Also, please look at our adjustable strap slipper collection. Choose slippers that are soft and flexible - the perfect remedy for swollen feet.

Most of our slippers are made of high quality materials and offer added arch support. Slippers with arch supports and removable footbeds can be found in the Old Friend, Cloud Nine and Giesswein collections.

Most children’s shoes are built, intentionally, without arch support. They offer a smooth platform for developing muscles, or a nice bed for an upgrade orthotic. KidZerts Children’s Insoles are perfect for young growing feet because they provide exceptional arch support, a deep heel cup, and wear-moldable technology, which means that over time they'll conform to the unique size of each individual foot for improved foot health, support and stability. Pedag offers insoles from childhood through adulthood, starting with the Bambini. Arch Angels were designed to supply a firm posting to their arch support. And the Birkenstocks are lean to fit any style shoe and provide a silk lined, deep heel cup, with a metatarsal pad.

For the Mothers, we offer “sensible” heels from Softwalk, Naot or Kumfs.

For the Dads, we would suggest PW Minor, Comfortrite or Naot.

We have a number of products that can assist you. We recommend On Your Toes (which is one of our best selling products), Cedar Shoe Trees or our newest odor-eating item, Stuffitts Shoe Savers.

See the Evenup Leveling Device to stabilize your walk.

We recommend our selection of Post-op and Wound Care products. We offer selections from Pediatric to Adult.

Yes, please see our Different Sized Feet page.

Please call customer service at 866.324.3338 and ask for Richard about the program.

We offer our products at the lowest prices allowed by manufacturers therefore we cannot provide discounts/coupons. If you would like to receive updates on new arrivals and closeouts, you can sign up here Click here to sign up. We do not sell your email to anyone and you may unsubscribe at any time.

You can find shoes that are available for you to order on our Limb Length Discrepancy page.

Yes, you will need to pay return postage for returns. See our Return and Exchange Policy page.

Please call us immediately at 866.324.3338 and tell us your order number (after the last dash in the subject line of your e-mail confirmation) and your full name. If your order has not been processed for shipping, we can change information on the order.

There are four main characteristics of a diabetic shoe:

• Available in at least 3 widths (N, M, W, XW, etc.
• Made of a protective material (normally Leather)
• Solid means of closure (Tie or Velcro)
• Extra 3/16” interior depth to accommodate orthotics

European sizes are based on a metric measurement. They are not normally available in widths. Please visit our sizing chart.

Extra-depth includes all diabetic shoes (by definition) that incorporate 3/8” interior depth.

Double or extra-extra depth is 1/8” more, which makes it ˝ inches deep

Super depth is at least 9/16 of an inch

These are the Apis offerings:

Depths: Added-depth; double-depths; supra(triple)-depths

Widths:

Ladies': aa, b, d, 3e, 5e, 7e, 10e, 14e
Men's: d, 2e, 4e, 6e, 9e, 10e, 14e
Toddlers' : m, w
Youth's; m, w, xw

When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If your order is returned to us or our manufacturer, and there was no error on our part, or, if you refuse delivery of the package after ordering, you will be assessed a 20% restocking fee. Original shipping charges are not refundable. You will be responsible for the carrier's return shipping charges for refused items that are shipped back to us, our manufacturer, or our warehouse. All such fees will be deducted prior to issuing a credit or refund, or billed to the credit card provided during registration and/or checkout.

Healthyfeetstore.com endeavors to expedite all orders to customers as quickly as possible. When you are shopping online, you may cancel your order at anytime by just closing the browser window. In the event you have processed the order and find that you need to cancel it, change an item in the order, or change the shipping address, please call us at 1-866-324-3338. We will make every effort to accommodate a cancellation request as long as the order has not been shipped. If your order has shipped, it cannot be canceled. If for any reason we are unable to make the change before the order is processed and shipped, you will need to return the item at your expense.

It is the customer’s responsibility for entering accurate shipping information when submitting an order through our online ordering system. Be sure to check your information before finalizing the purchase. If you discover that an error was made in your shipping address contact us immediately. We will do our best to correct the address if the order has not shipped. If the order has been shipped and we are unable to make any modifications, it is the customer's responsibility to pay all shipping expenses associated with misdirected parcels.

If a package is unclaimed and returned because of unsuccessful delivery attempts, the customer is responsible for paying any additional shipping charges. We do not issue shipping refunds for the original shipment or the return shipment.

If you are not pleased with our service or products for any reason, please contact us immediately. We are happy to work with you to achieve a satisfactory resolution. Please note that you will be charged a $25 bank fee upon our notification of a disputed charge or chargeback with your credit card company. Just like a canceled check or a check with insufficient funds, this fee is paid by the customer as a bank processing fee and is non-refundable.

From the date of receipt, all shoes and foot care products sold at HealthyFeetStore.com (U.S. orders only) have a 60 day warranty that covers manufacturing defects involving materials and/or workmanship. Please read the entire warranty policy before contacting customer service.

For international warranty information, please call customer service at 1-866-324-3338 for information about HealthyFeetStore.com's International Warranty Policy.