Return Information

We want you to be 100% satisfied with your order. If for some reason you need to send your order back, you may return it within 30 days for a full refund or within 6 months for a HealthyFeetStore.com store credit in the amount the shoes. Shipping costs for returns are not refundable.

In order for HealthyFeetStore.com to refund the full cost of a returned shoe without additional charges some basic requirement must be met:

1. All shoes must be in their original, unworn condition. Please try on your shoes on carpeting to prevent scuffing.

2. Shoes must be received in their original packaging (shoe box). However, when you ship the shoe box back to us for return please place it inside a packing box to avoid damage.

3. Please do not stick a shipping label directly on the shoe box and mail it. Shoes shipped only in the shoe box without protective shipping packaging will be charged $8.00 for re-boxing.

Refunds for returned shoes will be issued within 48 hours of receipt of the shoes. We do not refund the shipping costs.

1. Complete the Return Form: You may have received a HealthyFeetStore.com Return Form and return address label in the package with your shoes. Simply fill out the Customer Information and Return Details section of the return form.

2. Packaging: Package the shoes and this form in the original shipping box. Be sure to cut off the return label at the bottom of the form and affix it to the outside of the package. If you didn’t receive this form, you can download one now.

3. Click Here to Download Shoe Return & exchange Form.

4. Drop Off Your Package: Take your package to your local post office, UPS or Fed Ex drop off. If you are returning the shoes, you are responsible for shipping costs. If you are exchange the shoes, please see our Exchange Information page. We cover the return shipping cost on exchanges.

Non-shoe products include, but may not be limited to, slippers (house shoes), arch supports, insoles, compression hosiery, socks, foot creams, foot sprays, night splints, toe separators, post-operative products, heel suspenders, back products, wrist braces, and topical pain relief items. For questions regarding the return policy for your particular purchase please call our toll free Customer Service Center at 1.866.324.3338.

Slippers are returnable, however; the customer will be billed the cost of shipping. Slippers must be in the original box and original, unworn condition to be refundable. Any used and damaged slippers will be returned to customer without credit given.

For hygienic reasons we cannot accept, return, or exchange personal care items (hosiery, socks, splints, back, neck wrist and arm braces and supports, or topical pain relief products) after the plastic bag has been opened or the seal has been broken.

Return policy for all other products:
Products are refundable within the first 30 days from the date of purchase excluding shipping charges unless noted specifically on the individual product page. Please insure returns to assure that they successfully arrive back to us. Please include the products along with a copy of your order invoice and a brief reason for the return. Returned products must be in the original box and in the same condition that it was shipped.