- Do you have any
physical store locations in my area?
No. Healthyfeetstore.com is an online store with our
warehouse and administrative office based out of Walpole, MA. Please
call 1-866-324-3338 or email firstname.lastname@example.org for any
- What size shoes should I
We also have a sizing chart on our web site. This sizing chart can
be used for European to U.S. sizing conversions and has the
approximate inches per size. Keep in mind that most retail shoes are
The difference between shoe lengths is approximately 1/3 inch and the
difference between widths is approximately 1/8 inch.
If your shoes are too small or too big, we offer free exchanges.
Please contact us at 1-866-324-3338 so we can assist you with your
If your shoes are too small or too big, we offer free exchanges.
Please contact us at 866.324.3338 so we can assist you with your
- When will I get my order?
Please read our Total
Delivery Time calculation page to help you estimate your
package’s time of arrival.
- What is the status of my order?
If your shoes have shipped, you should have received an e-mail with
the tracking number. If not, please call us at 1-866-324-3338 with
your order number and/or full name.
- How do I know if the shoes I want
are in stock?
Once your order is placed, you will be contacted as soon as
possible if the order is not in stock. Once your order ships, you will
be e-mailed the tracking number to track the package. If you have any
questions, you can always call us at 1-866-324-3338 to check
- I need the shoes or foot care
product by tomorrow.
We do not ship overnight.
We offer express shipping which is available for most shoes and
products. With express shipping, you will receive the shoes, products
or slippers in two to three days plus processing time.
- The tracking information for my
purchase says that my package has been delivered, but I did not get
If the tracking number says the package was delivered but you did
not receive it, please check your front, side and back yards. Ask
neighbors if they received the package by mistake or if they saw where
the UPS or USPS worker put the package. If the package was shipped to
an apartment/condo complex or an office building, check with the front
desk or management office. If you still do not find the package, call
UPS with the tracking information and ask for assistance. Once you
have attempted to find the package and it is still missing, call us
and we will assist you.
- My bank shows I was charged twice
for my order.
What you are seeing is an "authorization" for the charge, not the
actual "charge." The authorization is made when you place the order to
inform your bank to reserve the funds to complete the purchase. The
actual charge replaces the authorization when the order is processed.
The actual charge may not exceed the authorization charge.
- I received defective shoes.
We want you to be 100% satisfied with your order. You may return
defective shoes within the return period. Please call us at
1-866-324-3338 about your defective shoes and we will set up a free
return for you. Normal wear and tear of the shoes is not considered a
- Why does my order say Pending
When an order says it is “Pending Review,” it usually indicates
there is something in the billing or shipping information that does
not match the (credit) card provided. We will call you if this means
that your order will be delayed. If you are concerned about your
order, please call customer service and we can look into it for you.
- How do I return shoes?
Please read through our Return
- How do I exchange shoes?
Please read through our Exchange
- I did not receive a packing slip in
my box and I need to exchange or return my shoes.
Our Exchange &
Return Form can be downloaded from the Return Information or
Exchange Information pages on our web site. Please print the form and
fill it out.
- I have returned my shoes and do not
show a credit to my account.
Credits will be issued within 7 business days. We do not refund the
shipping costs. We will email you when your return is complete and
your account has been credited. Please note: After your credit is
processed, it may take an additional week for the funds to show in
your account. Most banks take approximately a week to transfer funds
on a credit.
- I returned my shoes. Why did you
give me a store credit?
If you return shoes after the allowable return period, you may be
offered store credit. Please read our Return
- I want to send a pair of your shoes
to someone as a gift but I do not want them to know how much I
The cost of the products will not be included on the packing slip.
- Can you bill my insurance company
or can I use Medicare to buy my shoes?
No, we do not work with insurance companies or Medicare. The codes
on some pages are provided as a guideline in selecting products that
adhere to the strict guideline established by the U.S. government. The
Therapeutic Shoe Bill (which pays for shoes for at risk Diabetics) was
designed to ensure that at-risk diabetics were actually fit by a
skilled practitioner to check the fit of the shoe on the foot to
decrease the odds of amputation.
- I need a shoe with great support
and extra depth.
All of our shoes are orthopedic, diabetic or therapeutic.
90 % of our shoes have removable insoles and have added depth.
Each shoe will specify under "Special Features" if it has removable
insoles and added depth.
- How do I use my orthotics in my new
Go to here for
It is suggested that you remove the existing inserts and unlace the
shoe completely. Check the length of the new insert against the
existing insert, and trim to fit if necessary. Insert the new insert
making sure to butt the heel and roll the orthotic into the toe
section. Next put the shoes on and stand up, making sure the insert
is lying flat. Next, lace the shoes to conform to the unique shape of
- I am normally a 2E but the shoe I
am looking at is not offered in a 2E. What width do I
Each manufacturer gets to establish their own width standards. Some
width sizes are in even numbers and some are in odd numbers. A 2E with
one manufacturer might be the same as a 3E with another. Again, the
difference between each width size is about 1/8th of an inch.
- What is the difference between a 2E
and a 5E in a slipper?
A 2E and a 5E are the same width for slippers, but the upper is
enhanced by ˝” to allow for the increased width.
- My Doctor says I need a shoe with a
good arch support, what would you suggest?
Most of the shoe & slipper brands we carry have shoes with
support. If you have questions on a specific brand or style,
feel free to call our customer service staff at 1-866-324-2228.
In addition, most of our shoes have removable footbeds to
accommodate your custom orthotics or over the counter arch support
insoles. You can put arch supports insoles into any shoe that has a
removable footbed. Shoes with a removable insole or shoes that have
extra depth make it easier to put an insole or arch support in
- What is the difference between a
3/4 arch support and a full length?
A 3/4 arch support extends from the ball of the foot (right behind
the toes) to the heel. A full length insole extends the entire length
of the foot. A 3/4 length insole is more appropriate for dress shoes
or those with hammertoes,
crossed toes or bunions that may
need that extra room. The full length insole offers cushioning the
entire length of the foot and is trimmable with ordinary household
- Can I order 2 pair of shoes and
send one pair vack it they do not fit
Yes, you will need to pay return postage for returns. See our Return
- Can I change information about the
order I have already placed?
Please call us immediately at 1-866-324-3338 and tell us your
order number (after the last dash in the subject line of your e-mail
confirmation) and your full name. If your order has not been processed
for shipping, we can change information on the order.
- What makes a shoe a diabetic
There are four main characteristics of a diabetic