Ordering & Payment

  1. How do I place an order online?
  2. Do I have to order online? Can I fax or call in my order?
  3. How do I know that my information is safe when shopping at Healthy Feet Store?
  4. What forms of payment do you accept?
  5. How do I search for a specific item or brand?
  6. Do you charge sales tax?
  7. What is Healthy Feet Store's Privacy Policy?
  8. What if I want to cancel my order?
  9. Shipping Address Errors and Undeliverable Shipments
  10. Disputed Charges or Chargebacks

How do I place an order online?

Each one of our product pages contains an option to Add to Cart. Click on as many items as you'd like and each will be added to your shopping cart. For some items, you will need to select the appropriate, color, size or width prior to clicking on the Add to Cart button. When you are done shopping, select Shopping Cart on the header bar at the top of the page. You can change the quantity or delete items when you are in the Shopping Cart.

Once you've reviewed your items and quantity click the Checkout button. The next pages will ask for your shipping, billing and payment information. You will then be able to review your order details before you complete your purchase. Your order will not be processed until you complete payment at checkout.

You will know that your order has gone through if you receive an immediate e-mail confirmation. If you do not receive a confirming email, notify us at cservice@healthyfeetstore.com or call toll free at 866-324-3338. Our Customer Service Representatives are available to help you Monday through Friday 9:00 a.m. EST - 9:00 p.m. EST.

Do I Have To Order Online? Can I Fax Or Call In My Order?

You can place an order with us two different ways (We do not accept fax orders):

  • Online through our secure site
  • By Calling and placing an order with a live Customer Service Representative, Monday through Friday - 9:00 a.m. EST - 9:00 p.m. EST.

How do I know that my information is safe when shopping at Healthy Feet Store?

You enter your payment information on the secure, encrypted checkout page hosted by Shopify.

Our Privacy Policy explains what information we collect, how it is used and shared (including with service providers and advertising partners), and the choices you have.

HealthyFeetStore.com welcomes your questions and comments about privacy. Please send e-mail to cservice@healthyfeetstore.com.

What forms of payment do you accept?

We currently accept Visa, MasterCard, American Express, Discover and Paypal. We do not accept checks or money orders.

How do I search for a specific item or brand?

There are many different ways to search for an item on HealthyFeetStore.com.

  • The header bar has options "Shop by Brand" and "Shop by Condition".
  • There are a variety of ways to search via our homepage; Foot & Ankle Products, Symptoms & Conditions, Specific Types of Shoes, By Brand, and more.
  • We also have a search box that you can type in a specific product or condition.
  • If you need further assistance finding a product, feel free to call 1.866.324.3338. Our knowledgeable customer service representatives are available Monday through Friday 9:00 a.m. EST - 9:00 p.m. EST.

Do you charge sales tax?

Sales tax is collected where required by state law. Our corporate offices and warehouse are located in Massachusetts.

What is Healthy Feet Store's Privacy Policy?

Our Privacy Policy explains what information we collect, how we use it, who we share it with (including service providers and advertising partners), and the choices you have.

What if I want to cancel my order?

Healthyfeetstore.com endeavors to expedite all orders to customers as quickly as possible. When you are shopping online, you may cancel your order at anytime by just closing the browser window. In the event you have processed the order and find that you need to cancel it, change an item in the order, or change the shipping address, please call us at 1-866-324-3338. We will make every effort to accommodate a cancellation request as long as the order has not been shipped. If your order has shipped, it cannot be canceled. If for any reason we are unable to make the change before the order is processed and shipped, you will need to return the item at your expense.

Shipping Address Errors and Undeliverable Shipments

It is the customer's responsibility for entering accurate shipping information when submitting an order through our online ordering system. Be sure to check your information before finalizing the purchase. If you discover that an error was made in your shipping address contact us immediately. We will do our best to correct the address if the order has not shipped. If the order has been shipped and we are unable to make any modifications, it is the customer's responsibility to pay all shipping expenses associated with misdirected parcels.

If a package is unclaimed and returned because of unsuccessful delivery attempts, the customer is responsible for paying any additional shipping charges. We do not issue shipping refunds for the original shipment or the return shipment.

Disputed Charges or Chargebacks

If you are not pleased with our service or products for any reason, please contact us immediately. We are happy to work with you to achieve a satisfactory resolution. If you have a billing concern, please contact us first at 1-866-324-3338 so we can resolve it quickly.