Our Guarantee

Our Guarantee

All products supplied by HFS Acquisition LLC are guaranteed to be free of manufacturer or material defects. There are no expressed warranties regarding expected product life or fitness of product for specific medical conditions. Most products experience some normal wear and tear during the product's normal life cycle. All fabric materials, especially elastics and adjustable hook and loop closure straps, eventually lose their function over time with repeated use. This varies greatly depending on the conditions in which the product is worn and how the care instructions are followed.

If there is ever a question about treating any medical conditions, we recommend you consult your physician. The information contained in this site is for educational purposes only and not intended for self-diagnosis or treatment. If you have any pain, discomfort, inflammation or swelling please consult your physician.

Warranty Information | What Is Covered?

  • Covered in Warranty*

    • Defects in material or workmanship
    • Sole separation
    • Seam rips
    • Eyelets ripping
    • Warranty coverage only appliesto manufacturing defects

  • Not Covered in Warranty

    • Normal wear and tear
    • Unusual wear including holes and rips
    • Fit related problems
    • Lack of maintenance
    • Failure to follow or comply to care
      instructions
    • Abuse, Neglect, Misuse
    • Accidental damage
    • Natural breakdown of material over time
    • Color fading
    • Alterations
    • Exposure to chemicals, cement, lime, snow or water if the product is not designed for that purpose
  • Customers are responsible for all shipping costs of warranty items that are shipped back to HealthyFeetStore.com's warehouse.

  • HealthyFeetStore.com will only cover the cost of shipping replacement items back to the customer.

  • As each vendor has different warranty policies, HealthyFeetStore will file a claim with the vendor on customer's behalf if it is past the 60 day window. If this claim is accepted, HealthyFeetStore will offer either a repair, a replacement or a partial refund, according to that particular vendor's policy. 

  • Once HealthyFeetStore.com receives the warranty item, a close inspection will take place to assess and determine the condition.

  • If HealthyFeetStore.com deems the condition as Not Covered in Warranty, the item will be shipped back to the customer and the shipping cost will be charged to the customer.

  • If HealthyFeetStore.com deems the condition as Covered in Warranty, the item will be replaced and shipped back to the customer and
    HealthyFeetStore.com will cover the cost of shipping the replacement
    item to the customer.

Footwear must be cleaned prior to shipment. Footwear must be shipped back in its original shoe box. Please do not place a shipping label on the shoe box and use the shoe box as the shipping box. If the shoe box is damaged, an $8 fee will be charged to the customer (we recommend placing the shoe box in a shipping box). Please include a note (cover letter) that lists your name, address, daytime phone number, and a brief description of the issue. We suggest using a shipping service such as UPS to ship your item since all UPS shipments can be traced via a tracking number.