Exchange Information

We want you to be 100% satisfied with your purchase! If you need to exchange your order FOR ANY REASON within 45 days from the shipment date, the exchange will be completely FREE including standard shipping. You may exchange an item for any other item (it does not have to be the same brand or style). Not sure what item best fits your needs? Call our Product Experts for a complimentary phone consultation at 1-866-324-3338.

No Need to worry about Holiday shipping and returns. Our Holiday Policy is now in effect: CLICK HERE for details.

Exchange Process:

  1. Fill out the Return/Exchange Form: A Return/Exchange form was included in your package (if you did not receive the form, click here to download)

  2. Package the Product: Package the product and Return/Exchange Form in the original shipping box (please do not stick shipping labels directly onto the shoe box)

  3. Ship the Package back to our warehouse:

    • A FREE PRE-PAID shipping label was included in your package (if not, please CLICK HERE to print out your FREE PRE-PAID shipping label or contact Customer Service at 1-866-324-3338)
    • Affix FREE PRE-PAID shipping label on the protective shipping packaging (not the shoe box)
    • FREE PRE-PAID shipping labels are for Exchanges in the 48 contiguous states only
    • Hand the sealed package to your USPS mail carrier, dropoff at your nearest US Post Office or schedule a FREE US Postal Service pickup at
    • Please record the tracking number to trace the package (22 digit number located at the bottom of the shipping label)
    • Ship the Package back to our warehouse:

    • Healthy Feet Store
      25 Walpole Park South, Suite 9B
      Walpole, MA 02081

Expedited Exchange:

  • Receive exchange order faster at no additional shipping cost
  • Place new order for replacement item and record the new order number on the Return/Exchange form
  • Follow above exchange instructions on item(s) you are returning
  • Return will be processed upon receipt and your original payment method will be issued a FULL credit (PRE-PAID shipping label fee will be waived)

Conditions for FREE Exchange:

  • All shoes must be in the original, unworn condition (Please try on shoes on carpeting to prevent scuffing)
  • Shoes must be received in the original packaging (shoe box)
  • Please ship the original shoe box back to us inside the protective shipping packaging
  • Damaged shoe boxes will be charged an $8 re-boxing fee
  • FREE Exchanges apply to the 48 contiguous states only
  • Canada, AK, HI and US territories must ship the items back at their cost and pay the shipping on the exchange order

Exchange Process:

  • Once we receive the items and inspect them we will process the exchange
  • Allow up to 3 business days after receipt in our warehouse to process the exchange
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