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Exchange Information

Please click to learn about our 2019 Holiday Shipping, Return & Exchange Policy

We want you to be 100% satisfied with your purchase; If you need to exchange your order FOR ANY REASON within 45 days from the shipment date, the exchange will be completely FREE including standard shipping.

Conditions for FREE Exchange:
  • All shoes must be in the original, unworn condition (Please try on shoes on carpeting to prevent scuffing)
  • Shoes must be received in the original packaging (shoe box)
  • Please ship the original shoe box back to us inside the protective shipping packaging
  • Damaged shoe boxes will be charged an $8 re-boxing fee
  • FREE Exchanges apply to the 48 contiguous states only
  • Canada, AK, HI and US territories must ship the items back at their cost and pay the shipping on the exchange order

Exchange Process:
  1. Fill out the Return/Exchange Form: A Return/Exchange form was included in your package (if you did not receive the form, click here to download)

  2. Package the Product: Package the product and Return/Exchange Form in the original shipping box (please do not stick shipping labels directly onto the shoe box)

  3. Ship the Package back to our warehouse: A FREE PRE-PAID shipping label was included in your package (if the shipping label was not in the box, please contact Customer Service at 1-866-324-3338 or email us at cservice@healthyfeetstore.com to get one emailed to you)

    • Affix FREE PRE-PAID shipping label on the protective shipping packaging (not the shoe box)
    • FREE PRE-PAID shipping labels are for Exchanges in the 48 contiguous states only
    • Hand the sealed package to your USPS mail carrier, dropoff at your nearest US Post Office or schedule a FREE US Postal Service pickup at www.usps.com/pickup
    • Please record the tracking number to trace the package (22 digit number located at the bottom of the shipping label)
    • Ship the package back to:

    Healthy Feet Store
    25 Walpole Park South, Suite 9B
    Walpole, MA 02081

Exchange Process:
  • Once we receive the items and inspect them we will process the exchange
  • Allow up to 3 business days after receipt in our warehouse to process the exchange
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