Naot Aura - Replacement Insoles

When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If your order is returned to us or our manufacturer, and there was no error on our part, or, if you refuse delivery of the package after ordering, you will be assessed a 20% restocking fee. Original shipping charges are not refundable. You will be responsible for the carrier's return shipping charges for refused items that are shipped back to us, our manufacturer, or our warehouse. All such fees will be deducted prior to issuing a credit or refund, or billed to the credit card provided during registration and/or checkout.

Healthyfeetstore.com endeavors to expedite all orders to customers as quickly as possible. When you are shopping online, you may cancel your order at anytime by just closing the browser window. In the event you have processed the order and find that you need to cancel it, change an item in the order, or change the shipping address, please call us at 1-866-324-3338. We will make every effort to accommodate a cancellation request as long as the order has not been shipped. If your order has shipped, it cannot be canceled. If for any reason we are unable to make the change before the order is processed and shipped, you will need to return the item at your expense.

It is the customer's responsibility for entering accurate shipping information when submitting an order through our online ordering system. Be sure to check your information before finalizing the purchase. If you discover that an error was made in your shipping address contact us immediately. We will do our best to correct the address if the order has not shipped. If the order has been shipped and we are unable to make any modifications, it is the customer's responsibility to pay all shipping expenses associated with misdirected parcels.

If a package is unclaimed and returned because of unsuccessful delivery attempts, the customer is responsible for paying any additional shipping charges. We do not issue shipping refunds for the original shipment or the return shipment.

If you are not pleased with our service or products for any reason, please contact us immediately. We are happy to work with you to achieve a satisfactory resolution. Please note that you will be charged a $25 bank fee upon our notification of a disputed charge or chargeback with your credit card company. Just like a canceled check or a check with insufficient funds, this fee is paid by the customer as a bank processing fee and is non-refundable.

If your shoes have shipped, you should have received an e-mail with the tracking number. If not, please call us at 1-866-324-3338 with your order number and/or full name.

If the tracking number says the package was delivered but you did not receive it, please check your front, side and back yards. Ask neighbors if they received the package by mistake or if they saw where the UPS or USPS worker put the package. If the package was shipped to an apartment/condo complex or an office building, check with the front desk or management office. If you still do not find the package, call UPS with the tracking information and ask for assistance. Once you have attempted to find the package and it is still missing, call us and we will assist you.

What you are seeing is an "authorization" for the charge, not the actual "charge." The authorization is made when you place the order to inform your bank to reserve the funds to complete the purchase. The actual charge replaces the authorization when the order is processed. The actual charge may not exceed the authorization charge.

We want you to be 100% satisfied with your order. You may return defective shoes within the return period. Please call us at 1-866-324-3338 about your defective shoes and we will set up a free return for you. Normal wear and tear of the shoes is not considered a defect.

When an order says it is "Pending Review", it usually indicates there is something in the billing or shipping information that does not match the (credit) card provided. We will call you if this means that your order will be delayed. If you are concerned about your order, please call customer service and we can look into it for you.

Our Exchange & Return Form can be downloaded from the Return Information or Exchange Information pages on our web site. Please print the form and fill it out.

Credits will be issued within 7 business days. We do not refund the shipping costs. We will email you when your return is complete and your account has been credited. Please note: After your credit is processed, it may take an additional week for the funds to show in your account. Most banks take approximately a week to transfer funds on a credit.

If you return shoes after the allowable return period, you may be offered store credit. Please read our Return Policy here.

The cost of the products will not be included on the packing slip.

Please call us immediately at 1-866-324-3338 and tell us your order number (after the last dash in the subject line of your e-mail confirmation) and your full name. If your order has not been processed for shipping, we can change information on the order.