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Return Information

We want you to be 100% satisfied with your purchase. If you need to send your order back FOR ANY REASON within 45 days from the shipment date, you will receive a FULL refund, with no restocking fees. We simply ask that you pay for the return shipping.

Return Process:

  1. Fill out the Return/Exchange Form: A Return/Exchange form was included in your package (if you did not receive the form, click here to download)

  2. Package the Product: Package the product and Return/Exchange Form in the original shipping box (please do not stick shipping labels onto the shoe box)

  3. Ship the Package back to our warehouse

    1. Option 1 Ship the package back to our warehouse for a FULL refund. You are responsible for the shipping charges. Ship to:

      Healthy Feet Store
      25 Walpole Park South, Suite 9B
      Walpole, MA 02081

    2. Option 2 Ship the package back using our convenient PRE-PAID shipping label service ($10/pair of shoes will be deducted from refund)

      • Affix PRE-PAID shipping label on the protective shipping packaging (not the shoe box)
      • PRE-PAID shipping labels are for Returns in the 48 contiguous states only (AK, HI, US Territories and Canada must use Option 1 above instructions)
      • Hand the sealed package to your USPS mail carrier, dropoff at your nearest US Post Office or schedule a FREE US Postal Service pickup at www.usps.com/pickup
      • Please record the tracking number to trace the package (22 digit number located at the bottom of the shipping label)
      • Ship the package back to:

        Healthy Feet Store
        25 Walpole Park South, Suite 9B
        Walpole, MA 02081

Conditions for full refund:

  • All shoes must be in the original, unworn condition (Please try shoes on carpeting to prevent scuffing)
  • Shoes must be received in the original packaging (shoe box)
  • Please ship the original shoe box back to us inside the protective shipping packaging
  • Damaged shoe boxes will be charged an $8 re-boxing fee
  • Shipping costs for returns are not refundable

Refund Process:

  • Once we receive the items and inspect them you will receive your refund
  • Allow up to 3 business days after receipt in our warehouse to process the refund
  • The refund will be applied to your original credit card or payment method
  • Shipping costs for returns are not refundable
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